Please call or email the Security ONE Service department with the person’s name, phone number, email address, and monitoring password along with the change that […]
Please call or email the Security ONE Service department with the schedule change you wish to make at service@securityonealarm.com or 1-800-265-5317 Ext 7002. Please give
How do I change my camera monitoring schedule with Proactive Video Monitoring? Read More
Call the monitoring station with your password (Anyone with access to area needs to be added as a contact) If someone calls in and isn’t
What do I do in the event of a false alarm with my Proactive Video Monitoring? Read More
If you have had a recent change to your internet service provider or if you have had to replace or reset your internet router, you
If the error states that there is a problem with Connectivity, HTTP, or IP, check to see if the active internet connection that the NVR
Once you are logged into your Immix app, you will be brought to the Incidents page. From here you can select the Arm/Disarm option towards
How do I arm/disarm my Security ONE Sirix system? Read More
Dispatch procedures vary depending on the type of system you have. You can find our standard procedures on our dispatch page. These dispatch procedures are
What happens when my alarm goes off? Read More
Dial our 24/7 Monitoring Facility at 1-855-325-3001 to speak to a live operator Have your password ready which identifies you as the authorized user Advise the
How do I test my Alarm? Read More
If you are experiencing any issues with your Alarm.com account or app, we are here to help. For detailed troubleshooting guides, account management tips, and
I need help with my Alarm.com account? Read More
Whether you use iOS or Android, downloading and using the app takes just a few steps. Click below to find and download the appropriate app
How do I get the Alarm.com app? Read More
A confirmation letter has been sent to your email, please check your inbox or spam folder for further updates. If you need to reach us immediately, you can contact us at 1-800-265-5317.
