Contact Security One | Security ONE Alarm Systems

15:57 10 Mar 23

We are very happy that we have signed on with Security One Alarm Systems.We had Mark Morris look after us, and he is the most professional, thorough... & kind gentleman. Very happy that we went with a local company, we used to have a big security company on our previous house, and it was an awful experience. Mark is so knowledgeable and great at his job, it just made sense to go with Security One. Thank you Mark!read more

William Dodd

13:52 22 Feb 23

I was really happy with Debbie Jacques as she advised us on a new security system. She was very professional and took a proprietary interest in our... needs. She inspired a confident feeling in helping us making sure we understood everything. We have been clients of Security One for 20 years and have never had a negative experience with services and support. Debbie was very patient and supportive and left us with the feeling that our needs and wants were met.read more

Karyn Bratt

17:16 30 Nov 22

I would like to say thank you to Dustin. He was so much help. Getting things straighten out and getting us up to date on security one. Your team... is very lucky to have him representing your company. Thanks again Dustin for all your help with the hall and the Priest's residents.Makes us feel safe now, that both are now protected fully.Father Roman is very happy Security one sent you out here you out here to help us through the rough time we we're back on track.Thanks againKaryn BrattFather Romanread more

Kathleen Laird

20:42 18 Nov 22

Thanks to Dustin, we again feel that we are in great hands with our security service. The attention he showed to detail was remarkable and I would... recommend his services to anyone looking for a security service. Dustin even brought our system up to date. I pray all his colleagues are as thorough as he was and just as knowledgeable in knowing exactly what his clients need were.Thank you Dustin for your time and consideration in this matter and we are grateful that you were brought to us in our hour of need.Kathleen Lairdread more

Kourtney Little

09:42 20 Oct 22

Mark Morris was an excellent consultant. We were on the fence about getting a system and were really only looking for some info, but his... professionalism and his knowledge led to us signing up on the spot. It was an excellent experience, thank you Mark!read more

Imam Muhammad Abuelezz

19:11 06 Oct 22

I dealt with Dustin Vermast and I can say it is the first time to meet a person like him. He had very professional direct relationship with me and... the team from our organization. He put time and effort to have in-person communication all the time. Thank you so much Dustin.read more

Lisa Lopez

02:06 22 Sep 22

The sales rep we dealt with at Security One was Mark Morris. He was very helpful and pleasant and gave some good suggestions with no pressure sales... tactics. We have been very pleased with the product and service provided. We would highly recommend dealing with Mark at Security One for any security system needs.read more

Brooke Mayville

12:57 20 Sep 22

Debbie was an absolute pleasure to work with when deciding on our security system. She was extremely prompt and responsive with my questions, very... efficient in reviewing our system, options and she was great to work around my schedule. I highly recommend Debbie and the team at Security One!read more

Josey Wydrinski

15:53 09 Sep 22

Debbie was awesome. My mom felt comfortable with her from the start. If SecurityOne installation and monitoring goes just as well as Debbie's service... has been, it will be A+ all around.read more

Spencer Grey

15:17 31 Aug 22

I have dealt with Mark Morris at Security One a few times. He's amazing to work with. And looks out for your best interest. Always pleasure. Thanks... again Mark.read more

Sarah Luu-Hundt

21:46 30 Aug 22

Our sales consultant Debbie was incredible, very personable and knowledgeable. I’m happy to have met Debbie from Security One. Hoping the install... will go smoothly and the installer is just as helpful and knowledgeable.read more

Ashleigh Tetreault

14:26 24 Aug 22

I am the office manager of a local business and we have been working with Security one for a couple years now, Debbie is always exceptional when we... speak , she makes sure all of our questions and or issues are dealt with entirely . Every service gentleman that has been sent out to us has always been punctual, super friendly and gets the job done .We have really enjoyed working with Debbie and the security one team .read more

Amelia Mary

14:50 08 Aug 22

Me Morris was incredibly helpful and went above and beyond to help me with the alarm FOB that I’ve been having difficult with for so long now. I... would recommend anyone his way! I’ve been a customer for 6 years and Mark has always been the go-to.Thank you again for everythingread more

BizzyLizzyLeaves Plant care basics

12:13 05 Aug 22

I wanted to take steps to secure my home so I reached out to Security One for advice. I spoke to Mark Morris who was able to visit me that very... afternoon! I told Mark what I thought I wanted and told me what I actually needed based on his many years of experience. He was polite, very professional and thorough. He took the time to explain exactly what to expect. Mark made the whole experience easy and comfortable. I was grateful for his expertise and highly recommended him and the company.read more

Dejan Todorovic

19:08 25 Jul 22

Security One provides amazing service for both my business and my home (as well as my family and friends). Their team, and in particular Mark Morris,... have incredible wealth of expertise and experience.read more

Sara Cusenza

21:46 13 Jul 22

Security One services all 3 of my business locations in southwestern Ontario and have provided superior installation and customer service. Mark is a... knowledgeable consultant who gave me several options for my security needs and handled all of my requests. He is very organized and professional. I would highly recommend them to other businesses and friends and family.read more

Pasquale Romano

01:04 27 Jun 22

Fantastic!! We had Debbie come out to our home and she was very honest, thorough and a pleasure to deal with. I would highly recommend Security One.

Stefania Marie

16:25 28 May 22

Excellent customer support, Debbie answered all of our questions and made this a quick and easy experience. Chris was very thorough and made sure to... go over everything to give us peace of mind. Highly recommend!read more

Rachelle Crevatin

19:57 27 May 22

Debbie is amazing. She is always available to help me out and answer any questions I may have regarding my security needs. Thank you!

Barb Mayea

19:46 27 May 22

I would recommend Security One. Debbie Jacques was our sales representative very knowledgeable. Tech we had was fabulous also. Thanks again Security... Oneread more

Sue LaTouche

20:45 24 May 22

Amazing experience! Mark Morris was so helpful, answered all questions patiently and so professional and informative. Great prices and packages too!

Jerry Jarecki

15:13 21 Apr 22

We have always had positive experiences with SecurityOne. I’ve never really expressed my gratitude to them for their help when we needed it until... now. They are the benchmark for professionalism and great service. Not only did Kris come on time, but he came early. How rare is that? Kris Filiault serviced our home system. He is extremely knowledgeable, personable and helpful. What more could you ask? He made sure everything was working as it should. He replaced one part and adjusted others. He took the time to explain even more functions of our alarm system. We now have piece of mind again thanks to Kris. We are so pleased with this service call and highly recommend this company.Thanks Security One.And Thanks again Kris.read more

Kristen Wise

00:58 26 Mar 23

We switched our service provider at the small business where I work, and I cannot speak highly enough about the team through every step of the... process. From the initial consult with Chris and Dakota, through installation, setup and training, everyone was outstanding! They were professional, personable, and worked with us to find a solution to suit our needs and budget. Bassel and the installation team did a great job, was efficient, respectful of the spaces, and cleaned up after themselves (which is more than can be said for a lot of contractors). I feel Bassel went above and beyond! I wouldn’t hesitate to recommend their services to anyone.read more

Kaushik Borada

19:04 03 Feb 23

We recently installed a commercial security system. We received an excellent service.Julio Parrales helped us throughout the entire process and... responded to us every time we need something. He is an excellent and professional person to work with. Thank you Julio!We would recommend Security One to anyone who is looking for the best security solution.read more

Dave Pfeiffer

05:39 05 Jan 23

Just switched to Security One from Rogers. The Security One install was excellent and everything is working as quoted. A great change from Rogers,... whose system never worked properly. It is nice to feel like an appreciated customer after 3 years of terrible service with Rogers. Thanks Bassel for an easy no hassle installation.read more

Glen Di Febo

01:47 20 Nov 22

It has been a great experience working with this company. Dakota reached out to us right away and was able to set something up to come meet us the... next day. He was extremely professional and knowledgeable when qualifying our needs. Dakota was able to answer all of our questions so we were more than comfortable signing up same day.read more

Sam Hajar

19:09 17 Nov 22

Julio is our Security Consultant at Security One and he is a pleasure to deal with. Julio came to my business and my home the same day I reached out... to him. He is very knowledgeable, professional and courteous.I would definitely recommend Julio and his team at Security One to friends and family for all their security needs.read more

Tom Faulds

03:31 09 Nov 22

Bassel is amazing. He helped get the system set up at our new condo and has been very responsive in addressing some small connectivity issues that... have arisen unrelated to his set-up. He patiently explained how to navigate the system, and has been available for questions. His assistance has been invaluable.read more

belinda mcgillivray

22:21 21 Oct 22

Dakota our sales representative was fantastic. Explained everything in great detail. Answered all our question. Even took the time to anwered the... children's questions. Dakota was very friendly and professional. Highly recommend Dakota and security one alarm systems.Can't wait to have our system hooked up to ensure the safety of our most valued assets.read more

Dee H

21:50 13 Oct 22

Just had a consultation with Julio P for my home security needs. Julio was amazing!! He answered all of my questions and had the patience to explain... every single detail. Highly recommend this company as we have this system at another property and it works efficiently. The professionalism of Julio will give you peace of mind that you are in safe hands and picked the right security company for your home!read more

Jess Heather

02:54 01 Oct 22

After experiencing a defective alarm system with another company, we knew it was time to switch. Julio was highly recommended to us; he came out to... meet us, listened to our needs, he provided great tips and solutions. Eventually, we had the new system installed by Bassel and Tzivet and we couldn’t be happier! They both took their time and were super thorough in explaining every step of the installation process. My husband had concerns about drilling into the walls so they went out of their way to run the wires through the ceiling properly. Julio also checked in on us to see how everything was going during the whole process. We couldn’t be happier with the end result and will continue to recommend Julio and his team!read more

Gus Albrechtas

21:48 20 Jul 22

Great customer service and support when upgrading our old system. Julio Partakes helped us to select the best package for our needs. Bassel Elturk... installed the system and walked us through the setup. Both were knowledgeable and friendly. Thank You!read more

Alexandra Wurtele

13:50 13 Jul 22

Amazing company with affordable rates! Randy was super quick with communication and got us an appointment to install some additional equipment.... Highly recommend this local company!read more

David Parisi

16:06 29 Jun 22

I'm happy to have had Security One install my new security system. Bassel was the technician who install the system and if I could give him 1,000... stars for his work I would! The install went smoothly and his workmanship was second to none! There was one small problem but I was impressed that he was willing to take the extra time to do what needed to be done rather than what was an easier route. I'm very grateful to him for that.read more

Floating Therapy

21:05 25 Jun 22

We’ve had this alarm system a few years and when we did have a break in the alert was fast and effective. We decided to add cameras and Shawn was... over within an hour to help quote and get the install process started. Our Tech Bassel came within 2 days for the install, he was very a professional and everything went smoothly with great training on the system. Both Shawn and Bassel were great to work withread more

Clément Dellacherie

02:04 31 May 22

UPDATE: Following the review below, Judy and Jeff reached out to me within the same day, listened to the calls and offered a very fair resolution.... Impressive really! I will come back and rate 5 stars if I see a betterment over time but hopefully we are heading into the right direction!Original review: We really want to use a local provider but the inconsistency with which the center is managing alerts is really not reassuring. We have had the visit of a couple of regional managers who voiced their concern when they witnessed first hand the ease at which you can bypass the "security" checks when talking to dispatchers. We are told it will be fixed, it doesn't get better. And when you voice concerns to the dispatch center, you are met with a blasé attitude. Not impressed!read more

Greg Martin

14:20 16 May 22

Amazing service by Security One. Bassel is a huge asset to the company, and to their customers . He goes above and beyond the call duty . Thanks... again.read more

Lindsay C

11:18 24 Apr 22

We have had our Security One alarm system for years with great service. Yesterday Bassel from Security One upgraded our alarm system and we are again... thankful for excellent service.Bassel took the time to thoroughly install and check the system and taught us how to use it - much appreciated!read more

AC Metal Drawings

17:30 20 Apr 23

John and the team were a great pleasure to work with. The knowledge, workmanship, quality of products and the overall experience were all A+ with our... new commercial security camera system.read more

Gerry Krabbenbos

17:07 10 Feb 23

Fantastic response all the way from my initial contact for information to rep. (Sean) and then install team! Very easy to understand and accept my... needs for security on my property with great suggestions to enhance. What a pleasure to deal with a company like this at ALL levels!read more

Carol Ann Reader

23:11 02 Feb 23

Back in early December 2022 I was so frustrated at having to spend the best part of two hours attempting unsuccessfully to get help from ADT Telus. ... Thankfully it turned out that we were very close to the end of our three year contract!A google search found Security One, a local company. Spoke with my husband who said he had seen their signs around the area and that we should give them a call. It was the weekend and I left a message on the online contact page - lo and behold I received a reply back from Debbie within the hour. It was such a refreshing experience (right up there with MNSI!).Debbie patiently worked with me while I went through the exasperating process of trying to find out how I cancelled our contract with ADT Telus . . . and joy when we got our installation and service date with Security One on January 31st. Ken and Skylar were the technical installers. Personable, professional, they patiently worked through problems, did system upgrades, and then tested each and every sensor on our system. They spent the best part of 4 hours getting everything just right.I have had to phone Security One for a couple of queries before the install and after and always the minimum of time on hold and a human being to speak to. Their office team sent us all the forms we needed for our home insurance and to re-register our alarm in Lakeshore.I have been very happy with the level of service and care shown by Security One and am pleased to recommend them to you unequivocally and without hesitation. It is especially pleasing to us that we are now with a local company which means supporting businesses and working people in our area.Thank you Security One, we look forward to being happy customers for many years to come.read more

Chris Hanson

16:41 05 Jan 23

Wished to get rid of our land line which monitors the security system. Ashley was extremely helpful in providing me with alternative methods of... monitoring the system. I was really happy to get this information!This girls knows her stuff!!!read more

Kristyn Mellow

15:30 25 Nov 22

I spoke with Sam Sleiman while in the market for a security system. She went above and beyond to help me, was absolutely the sweetest sales person... and you could just tell she puts her all into her job. I will be recommending her to everyone.read more

John Mann

12:23 25 Nov 22

Very happy with Security One and especially their service. Andy did a great job for us and took extra time to help make sure I am getting the most... out of my service. I highly recommend Security One. Just wish there was a 6 star option.read more

Andrew E

22:43 24 Nov 22

Excellent installation of mynew alarm system!Professional, courteous , and friendly .Explained how my system works and all the options available... at my fingertipswith the new app on my phone .It’s never been easier to keepmy home safe and secure !So pleased with Security One!read more

Michelle Morency

20:04 24 Nov 22

Jeff Tavares the Technical Manager was very thorough and pleasant to speak with today and helped me through a few different scenarios for my stores's... alarm panels. This has not always been the case with this company and if he is the only one I have to deal with, I will stay with them for life. Great job today. 👏read more

Henry Kroeker

15:30 18 Nov 22

John came out to provide us with an estimate and a site plan for our property.He was very knowledgeable and understanding of what we wanted to have... have done. Highly recommend the security one team.read more

jane hughes

18:34 21 Oct 22

Sawyer from Security One is a great ambassador for the company. He was very polite..knowledgeable and honest. That makes him a star in my book. Would... not hesitate to recommend him and the company if someone is looking for a full service security system!read more

Erica Luckman

19:01 18 Oct 22

Corey Robertson helped our family to create a safety net for our home! He was fast and efficient with every question we had. Highly recommend taking... to Corey for any security you may need. Thank you Security One!read more

Ashley Pinsonneault

12:23 07 Oct 22

I spoke with Ashley Ware recently when looking for a solution for my elderly father who is living alone. She explained all the features and options... on the new smart watch system. She was quick to answer any questions I had regarding the system and offered thorough explanations. If you are looking for a system through Security One I highly recommend speaking with Ashley Ware!read more

Maria C.

16:12 03 Oct 22

We have been with Security One Alarm for a long time and we are very pleased with their service. Sam has been very helpful with us and able to answer... our questions and concerns. Their staff has always been pleasant every time I called them. Their service is reliable all the time.read more

Liz Clark

16:23 06 Sep 22

Hi Security ONE is great. I have had the opportunity to work with Ashley Ware and she helped me figure things out for my Mom. She was very... informative with all my concerns and questions. Thank you Ashley for all your support.read more

Tiffany McLay (Willowdyne)

19:55 01 Sep 22

I contacted Security One in order to set up a system when my family and I bought our first home. Our move in date was delayed but our agent, Sawyer... at security one was patient with us. He never harassed us while we were deciding on what was best.He ended up contacting us a few week after to notify us of a great deal.He was kind and always made sure we could reach him anytime with questions.read more

Tammy Taggart

18:18 27 Aug 22

If there was more stars I would give Corey Robinson more then 5 stars he was amazing

Astrid Escobar

15:34 15 Aug 22

The company I work for uses Security One as our alarm system, and so far so good. Love the touch screen, it’s easy to use. Sawyer was kind to help... with the paperwork and making the appropriate actions, and of course his colleague Corey very helpful, definitely know their stuff. Explained everything in detail and walked me through the process to make sure we are having our most protected office. Overall great service !read more

Natalia Cizmanski

21:39 29 Jul 22

Thanks to the wonder young man named Sawyer who helped me with the process of securing my home.

Anita Hudson

15:08 28 Jul 22

Security One in Chatham has been extremely helpful in finding us the systems that will work for us (security alarm pad, door access key fabs and... cameras) they sent an 2 technicians (one that was knowledgeable of our site, which was very important) to upgrade all of our sytems. They were professional and worked around us while we were still in operation. The technicians taught us how to use the new equipment and were very patient with our questions. Thank you Sean for finding the system right for us and thank you Andy and Steve for a job well done!!read more

Paul Allsop

16:10 27 Jul 22

I cannot tell you how much we trust and enjoy using the Security One alarm system. All the equipment works incredibly well. Much better than our... previous system. Installation was quick and installers were excellent. Sales staff were also excellent. It is a pleasure working with a local company. Keep up the good work Security One.read more

Paul Incitti

19:15 30 Jun 22

John Garton was a big help with what options we could have in our new facility. The install went smooth and we are very satisfied with the system. ... Good job.read more

Deanna Mathies

23:25 29 Jun 22

Sawyer really knows security systems - designed the perfect plan for my home.

Michael Mastronardi

19:34 14 Jun 22

Dealing with John was a pleasure, John was very knowledgeable about the alarm system and scheduled the install within a few days, John also followed... up during the install process. I highly recommend contacting John for all your alarm needs whether it's a home or business.read more

Jerry Price

15:09 13 May 22

Sawyer provided very prompt communication at any time of day/night. We are not "techy" and he made it easy for us to understand, answered all of our... questions.read more

Gerard Bernauer

00:42 11 Nov 21

Excellent service, a very good person to deal with and I would highly recommend him.

Lesley Rubin

13:16 03 Nov 21

My first experience with Security One has been through Sawyer and I’ve been very impressed. Quick and courteous response to all my questions and... concerns. He has made my experience of setting up a new account seamless and easy. 5 star experience!!!!read more

Linda McKinlay

18:48 29 Mar 23

It was great to meet Sean Harling at the Chatham Home Show and have an appointment in my home so quickly. Sean advised me what I needed to have a... much safer house! I’m glad the installation is happening so soon!Thanks Seanread more

Sandra Vanderveen

23:16 25 Nov 22

Sean was very personable. He reviewed our security system and was able to come up with economical solutions to fill the gaps in our monitoring... setup. He responded quickly when we reached out to Security One with questions.read more

Khriston Ashman

22:07 14 Nov 22

Sean was completely informative and professional about the business. He made credible suggestions and had me feeling as if I need to install this... security system right now. Great work Sean Keep it upread more

Linda Sinnaeve

22:05 07 Nov 22

Today Sean Harling met my husband and I on the job site of our new home currently being constructed. I had contacted him regarding a quote for a... security system. Sean was professional, informative and came well prepared for our consultation appointment. We look forward to receiving his quote and collaborating with him on the security needs of our new home!read more

Rick Badiuk

16:13 07 Nov 22

We have enjoyed working with Security Alarm systems. They were always prompt and Helpful especially Ashely Ware, who has helped us close our account... due to retirement. Thank you Security One and Ashley. We would highly recommend your services to anyone looking to have a monitored system.read more

Jay Golob (goloby)

21:39 24 Oct 22

Thank you to Security One, and especially Sean Harling, for their prompt and professional service with getting our Security Systems up to date. We... are very grateful to them for taking care of everything we need quickly and easily. 10/10 would recommend them to anyone looking for commercial or residential security systems.read more

Hol Larocque

23:03 17 Oct 22

We called on Sunday, we had an Appointment with Sean the next evening & he was very flexible with time which helped, it’s a big decision. He was very... friendly, extremely informative & great sense of humour. We like to do business but nothing wrong with having a few laughs. We would recommend Sean to anyone. Thanks Sean.read more

Somiro Wellness

19:23 13 Oct 22

As a new business owner in Chatham, I simply called the security company that my business neighbour had because she said they were great. It happened... to be Security One. I am so pleased that I did. Sean met with me and to explain what they had to offer. He was very easy to talk to and never had the "Icky Sales guy" vibe once. He is down to earth, patient and never tried to sell me something I didn't need. Andy and Pete came to install the equipment and were on time, efficient, dedicated workers and made sure to explain how the system worked step by step and answered all the questions I had with patience. Sean, Andy and Pete were all perfect gentleman, easy going and offered me suggestions on other local businesses for my new office set up. I appreciated their help and highly recommend them for your security service.read more

Darlene Luhowy

00:42 01 Oct 22

Security One was recommended by many of our friends and neighbours.When we moved to this new community and the house we purchased did not have a... security system, Security One was the company of choice. Sean Harling was the Security Consultant recommended.Sean was very personable and is a true people person. He provided us with answers to our questions and put our mind at ease regarding our security concerns. Sean was very knowledgeable and assisted us in making our decisions.We highly recommend Sean Harling and Security One for their professionalism in helping satisfy our security needs.read more

Chantelle Ovecka

20:02 11 Aug 22

Sean Harling was incredibly informative and set us up with an outstanding security system that met all our needs and then some!

Devin Tofflemire

11:25 31 Jul 22

Sean and the team are some of the best in the business! Very professional and knowledgeable. They truly care about the customer. I would recommend... them to anyone who looking for some much added security!read more

Bonnie Verbeek

20:14 29 Jul 22

Just had a great consultation with Sean Harling to upgrade our security system. He was super informative in explaining the different options that... would best suit our needs. Extremely friendly as well as I had my hands full juggling a newborn baby. We have always been fans of our Security One service, and this just further secured that. No pun intended! 😜read more

kim roesch

19:57 13 Jun 22

Excellent does not begging to cover the service we received from Sean today.He arrived on time and we immediately hit it off. He answered all of my... questions and put my fears to rest. Finally peace of mind.Very knowledgeable friendly patient and polite.Thank you for having such a wonderful man working here.read more

Muhammad Sultan

15:16 25 May 22

Excellent and professional service from Sean and Nick during the consultation and installation process. Thank you!

Mike Clarke

00:59 06 May 22

Sean was very pleasant to deal with and knowledgeable. He was able to answer all of my questions regarding my home security system.Very... professional.read more

Trevor Mailloux

12:53 17 Mar 22

Sean was very professional and knowledgeable in this field of work! Estimate options came back very promptly.

zhang Annie

15:36 05 Nov 21

Sean repsonsed to our inquiry prompt, and gave us very professional advice on the alarm system.

Delta Star

20:31 04 Nov 21

Excellent service from Sean - thank you!

Katharina Neufert

10:57 27 Oct 21

Again Bassel exceeds all expectations by resolving my issue in timely manner and being so helpful and friendly, it’s always a pleasure to have him in... our house.Thank you Bassel and Security One for great service.read more

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