Welcome to Security ONE

On this page, you will find helpful information about managing your account, dispatch procedures, and support. 

Getting Started

Account

Access your personalized portal to manage your billing history and service request.

Monitoring

Contact information and standard dispatch procedures.

Police Registration

Different municipalities have different requirements. Review your region here.

Support & FAQs

Do you have a question about your system? We may already have the answer your are looking for.

Your Account

Our customer portal serves as your centralized hub for effortless management of your Security ONE account. With just a few clicks, you can conveniently update billing information, access and download invoices, and submit service tickets—all in one convenient location.

 

How to Set Up Your Security ONE Portal

Unlock the full potential of your Security ONE experience with our step-by-step video tutorial on setting up your online customer account. Learn how to navigate our user-friendly portal, update your preferences, and maximize the features available to you. Empower yourself to take charge of your security solutions effortlessly, ensuring peace of mind for you and your loved ones.

Monitoring

At Security ONE, our default general alarm dispatch procedures are designed with your safety as our top priority. Upon receiving an alarm signal, our trained monitoring professionals swiftly assess the situation and, if necessary, contact emergency services to dispatch them to your location. We follow strict protocols to ensure the appropriate response, providing you with peace of mind knowing that help is always just a call away.

Important information regarding your monitoring.

If you would like request am insurance certificate please contact our customer support team.

By phone: 1-800-265-5317

By email: central@securityonealarm.com

If you would like to make any changes to your responder list, please our customer support team.

By phone: 1-800-265-5317

By email: central@securityonealarm.com

Our central monitoring station can be reached directly at 1-855-325-3001.

  1. Dial our 24/7 Monitoring Facility at 1-855-325-3001 to speak to a live operator
  2. Have your password ready which identifies you as the authorized user
  3. Advise the operator you would like to test your alarm system
  4. The operator will put your system on test so that no dispatching will occur during your testing
  5. Close all doors and protected windows
  6. Arm your system and allow delay time to expire
  7. Activate your alarm by opening a door/window, pressing a panic button or crossing the path of a motion sensor
  8. Allow your siren to sound for 30 to 60 seconds
  9. Disarm the system
  10. Dial our 24/7 Monitoring Station at 1-855-325-3001 to speak to a live operator
  11. Have your password ready which identifies you as the authorized user
  12. Advise that you are calling to check the results of your test
  13. The operator will describe the signals received by our Monitoring Station
  14. Ask the operator to take your system off test
  15. You are done!

Dispatch procedures vary depending of the type of system you have. You can find our standard procedures below. 

These dispatch procedures are industry best practices which have been created in collaboration with ULC – (Underwriters Laboratories of Canada) and local law enforcement agencies. 

If you would like to make any changes to these procedures, please e-mail a detailed description of your request to our central station:  central@securityonealarm.com

 

Alarm Dispatch Procedures

These dispatch procedures are industry best practices which have been created in collaboration with ULC – (Underwriters Laboratories of Canada) and local law enforcement agencies. 

During this two-week period, Security ONE will not dispatch authorities until we have made all attempts to contact your responder list to verify an alarm.

This two-week probation period also ensures time to register your new system with the local police dept (if required) and have us answer any questions you may have as you become familiar with your new system.

Note-If the system is disarmed within 30 seconds of alarm, Security ONE will not call premise or keyholder and will assume an accidental alarm.

  • Call premise or first keyholder to verify alarm.
  • If no answer Security ONE will call one keyholder and dispatch police
  • Call premise to verify.
  • If there is no answer, Security ONE will dispatch fire department & contact keyholders.
  • Dispatch police immediately.
  • No calls to premise for 20 minutes.

Trouble signals can include: Low battery, no transmission, power failure or zone problems, etc.

  • Signals are sent directly to the customer by e-mail or text.

If you would like to make any changes to these procedures, please e-mail a detailed description of your request to our central station:  central@securityonealarm.com

 

ULC Commercial Dispatch Procedures

These dispatch procedures are industry best practices which have been created in collaboration with ULC – (Underwriters Laboratories of Canada) and local law enforcement agencies. 

ULC-certified systems must be inspected on an annual basis.

  • Call premise or first keyholder.
  • If no answer – Dispatch police authorities (Alarm must be dispatched within 3 minutes)
  • Continue on the call list as needed.
  • If no keyholder is attending, advise police dept.
  • Police department will still attend a false alarm as a courtesy call.
  • Dispatch fire authorities first within 30 seconds. 
  • Continue on the call list as needed.
  • If no keyholder is attending, advise the fire department.

Fire department will still attend a false alarm as a courtesy call.

  • Call premise or first keyholder.
  • If no answer – dispatch police authorities (must be within 3 minutes)
  • Continue on the call list as needed. 
  • If no keyholder is attending, advise police. 

Police department will still attend a false alarm as a courtesy call.

  • Dispatch police immediately.
  • No calls to premise will be made for 20 minutes. 

Trouble signals can include:  low battery, no transmission, power failure, zone problem etc.

  • Call premise or key-holder to verify, determine problem and issue work order if necessary.
  • Service must be done before close of next business day
  • Signals are sent directly to the customer by e-mail or text.

If you would like to make any changes to these procedures, please e-mail a detailed description of your request to our central station:  central@securityonealarm.com

 

VIDEO Dispatch Procedures

These dispatch procedures are industry best practices which have been created in collaboration with ULC – (Underwriters Laboratories of Canada) and local law enforcement agencies. 

  • Review video to determine if anyone can be seen on site. Determine if there is suspicious activity.
  • Dispatch police authorities providing all information seen.
  • Continue on the call list as needed. 
  • If further video transmits contact police with updated information.
  • If no keyholder is attending, advise police department. 
  • Call premise or first keyholder.
  • If no answer – dispatch police authorities.
  • Continue on call list.

Trouble signals can include:  low battery, no transmission, power failure, zone problem etc.

  • Call premise or key-holder to notify of signal.

If you would like to make any changes to these procedures, please e-mail a detailed description of your request to our central station:  central@securityonealarm.com

 

Police Registration

Several cities in Ontario have local bylaws that outline specific regulations about police response, security system permit registration and false alarm fines.

Support & FAQs​

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Alarm.com

For help with accessing & logging in to your Alarm.com account

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Support

Do you have problem with you system, contact our customer experience specialists.

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User Guide For You Panel

Do you need the user manual for your alarm panel? Find the right one here.

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FAQs

Do you have problem with you system, consult our library of FAQs. We have answered many of the most common questions about your security system.

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