Can you help me get logged into my account?

If you forgot your password or have been locked out of your account follow these steps:

  • Go to Login Help
  • Enter your login (username) in the “Forgot your password?” section.
  • Click “Submit.”

A password reset link will be sent to the primary email address for that login. It will require you to verify your security question before you can reset your password.

If you do not receive a password reset email, the login name may be incorrect. You can request a login name reminder by following these steps:

  • Go to the Login Help page
  • Enter your email address in the “Forgot your username?” section.
  • Click “Submit.”

This will send a login (username) reminder to your email address. You can then use that login name to request a password reset with the above steps. If you still can not find the password reset email or login (username) reminder email, see Can you help me find the password reset or login (username) reminder email?

Note: The password reset link will expire after 24 hours. If the password reset link does not work when using a mobile device, we recommend trying the link on a computer.

For further questions about your account, you can review their FAQ or for assistance with resetting your password, contact the service team. 


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