Packages that combine telecom services like internet, TV, phone, and security may seem convenient—but they often blur the lines between value and compromise. Bundling can obscure pricing, limit flexibility, and distract from real customer needs. Here’s why these packages frequently fall short—and what a specialized local security provider can offer instead.
Common Pitfalls of Bundled Telecom Security Services
- Hidden Costs & Confusing Pricing: In Canada, two-thirds of internet subscribers bundle multiple services, making it hard to discern the cost breakdown for each—especially security add-ons.
- Limited Consumer Portability: Bundles often lock users into long-term agreements, requiring compromises even when specific services become unnecessary.
- Opaque Contracts & Fine Print: Contracts are increasingly complex and difficult to understand, leaving consumers unaware of binding terms—especially for bundled services.
- Misaligned Service Delivery: When telecom giants manage security, the focus often shifts to sales volume, not tailored protection. This can lead to slower response times and diluted accountability.
Why Telecoms Aren’t Committed to Security
When telecom giants like Bell dip into residential security, it’s rarely about long-term commitment. Instead, security is just one more branch of their sprawling service catalogue. This lack of focus has historically led to frequent pivots, buyouts, and abandoned customer bases.
Bell’s Residential Security Story:
- In 2008, Bell launched a home monitoring service but exited quickly, refunding customers after less than a year of operations.
- In 2017, Bell acquired AlarmForce, adding more than 100,000 Canadian subscribers. Yet within months, Bell sold off 39,000 Western Canadian customers to Telus, signaling again that residential security was never central to their business.
- In 2025, Bell is once again leaving the space, transferring accounts to API.
This pattern suggests that Bell’s residential security ventures lacked long-term commitment. For customers, it meant service disruption, cryptic communication, and a realization that security wasn’t Bell’s core competency.
For customers, this revolving-door approach has meant inconsistency, sudden transitions, and a nagging sense that their safety was never the top priority. Security becomes just another product in a bundle, rather than the specialized service it should be.
Community Voices Reflect the Frustration
Hearing directly from Canadians reveals just how much bundled telecom security services fall short of delivering the personalized, dependable support customers truly need. On Reddit, multiple users shared their dissatisfaction:
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More broadly, telecommunications sales tactics and bundled pricing models continue to draw regulatory concern in Canada. A report by Radio Canada International noted that complaints over misleading or aggressive sales practices by telecom providers have been formally recognized by the CRTC.
The core problems—confusing bundles, complex contracts, and lack of transparency—are not isolated to one provider; they represent systemic issues with how telecoms sell “value.” This serves as a powerful reminder that when you’re relying on a telecom company for security, you’re often not getting a tailored, customer-centric experience—but rather another line item on a bill.
Why a Local Security Provider Stands Out
Transparent Pricing & True Value
Clear, itemized quotes help you understand precisely what you're paying for. Security shouldn’t be an afterthought.
Customization Over One-Size-Fits-All
Choose only the features you need, add-ons when you want them—no unwanted extras bundled in.
Personal, Local Service
When something’s urgent, you deserve a local team, ready to respond, not a distant call centre script.
Don’t Get Bundled With Bad Service
When it comes to protecting your home or business, you deserve more than just another line item on a telecom bill. At Security ONE, security is not an add-on—it’s our expertise. With transparent pricing, customized solutions, and local service you can trust, we deliver peace of mind where it matters most. Don’t settle for bundled compromises. Switch to Security ONE today and experience protection designed around you.
Contact Security ONE today to learn more about our alternatives to Bell Security or other Telecom Security Buyers and take advantage of up to $600 in system credits.
