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| EMERGENCY RESPONSE |
Emergency Response Frequently Asked Questions
1. How can a Security ONE operator hear what's going on throughout the house?
When you press your pendant, you activate your base unit. Its sensitive microphones amplify sound, enabling you to hear us and us to hear you anywhere up to 150 feet from the base unit.
2. Can you eavesdrop on what's happening in my home when there is no emergency?
Absolutely not. Security ONE's fail-safe feature makes it impossible for us to listen unless an emergency signal is sent first.
3. What if I send a false alarm or get confused and do the wrong thing?
Our Emergency Response units are a personal system for detecting emergencies which will automatically put you in touch with a monitoring professional who can help you. No false alarm can ever be sent because our monitoring staff are there 24 hours a day to ascertain the most appropriate response to your alarm signal.
4. Can I wear my pendant in the shower?
Absolutely. Our remote transmitters are waterproof, so you can contact us anytime. You can wear it on your wrist or your chest.
5. What if I'm outside and I fall or need help?
You can alert us anywhere up to 150 feet from the base unit.
6. Can an Emergency Response unit be used in apartments, condominiums or trailers?
Our system can be used anywhere you live as long as you have a phone line and electricity.
7. What if there is a power failure?
Security ONE's Monitoring Center has been designed to ensure continuous, uninterrupted service. Our computers, data files, receivers and telephone systems have a secondary back-up power supply in the event of a power failure. Your base unit and remotes can also operate on internal batteries during power failures.
8. What if the batteries get low on the remote sensors?
Our sensors automatically send us a signal when batteries are low.
9. What would happen if my phone line was cut by a burglar or damaged during a storm?
If the line is cut or damaged, your system will beep, alarming you of the problem.
10. What if I move? Can I take my Emergency Response Unit with me?
Your Emergency Response Unit can be taken anywhere in North America. Every component is small and portable. Simply notify us of your new address when you move.
11. Do I have to make modifications to my house to install the Emergency Response Unit?
Our equipment is simple to install. It is just a plug in like an answering machine.
13. What about maintenance service?
You'll find that our equipment is built with only the highest-quality electronics to ensure tremendous reliability. We also conduct routine tests to verify that your system is functioning properly. In the rare case of a malfunction, we respond to all service calls in a timely manner.
14. How can I have an Emergency Response Unit installed in my home?
To have an Emergency Response Unit installed in your home or the home of a family member or friend, or simply for more information, please fill out our information form.
********* Common Questions About Stroke And Heart Disease
What are the most common symptoms of stroke?
• Sudden numbness or weakness of the face, arm or leg, particularly on one side of the body
• Confusion, trouble speaking or difficulty understanding simple statements
• Sudden blurred or decreased vision through one or both eyes
• Dizziness, loss of balance or coordination problems
• Sudden, severe unexplained headache
What are warning signs of a heart attack?
• Uncomfortable pressure, squeezing, fullness, or pain in the center of the chest that lasts
longer than a few minutes or goes away and comes back.
• Pain that spreads to the neck, shoulders or arms.
• Chest discomfort accompanied by light-headedness, fainting, shortness of breath sweating or nausea.
Not all these symptoms will occur in a heart attack. Some may stop and return later.
If you or someone you love is experiencing any symptoms of stroke or a heart attack, don't wait to get help. Press the button on your base unit or pendant immediately.
What if you're not sure something is wrong?
When in doubt, always ask. Best case scenario, you'll have the peace of mind that everything is okay after all. If it turns out to be a symptom of a more serious health problem, then an early diagnosis may not only help avoid a more costly and Medical threatening emergency later, but may offer a better chance for a quick recovery.
If you're experiencing any unusual symptoms or pain, don't hesitate to alarm us by pressing the button on your base unit or pendant or contact a qualified physician.